Hi, I'm Kouzina — and I'm already reading your reviews

Your AI Reputation Manager for Restaurants

Kouzina watches every review across every platform and every outlet, replies in your brand's voice, and tells you exactly what to fix — before it costs you covers.

See a day with Kouzina
Why you need Kouzina

A negative review just went live. Nobody on your team knows yet.

By the time someone checks, a hundred potential guests have read it — and booked elsewhere.

NEEDS ATTENTION

Reviews are scattered across 10+ platforms

Google, Zomato, Swiggy, TripAdvisor, EazyDiner, Facebook — nobody can check them all, every day, for every outlet.

Priyanka D.★★★★★
Waited 25 minutes just to place an order. Fly Kouzina used to be quicker than this.
NEEDS ATTENTION

Dozens of reviews, still unanswered

Every silent day tells future guests you don't care. Response rate is the loudest signal on your listing.

Unanswered14 reviews
Oldest waiting reply: 9 days — a 1★ hygiene complaint on Google, Salt Lake.
NEEDS ATTENTION

One outlet's rating is slipping. You don't know why.

The average hides the story. A single location, a single dish, a single shift can drag the whole brand down.

Sarat Bose Road4.5 → 4.1
Driver: "slow service" mentions up 40% in 3 weeks. Kouzina spotted it in week one.
That's the job Kouzina was built for

Think of Kouzina as a full-time reputation team member

One that never sleeps, never misses a platform, and already knows what to say.

Monitor

Kouzina watches every platform, so you don't have to

Track reviews across Google, Zomato, Swiggy, TripAdvisor, EazyDiner and Facebook — every outlet, one inbox.

Google Connecting…
Zomato Connecting…
Swiggy Connecting…
TripAdvisor Connecting…
Resolve

Feedback becomes tickets. Tickets get owners.

Serious complaints turn into tickets with clear team ownership, tracking and resolution — not screenshots lost in WhatsApp groups.

HIGH Cold food — Swiggy orders, New Town → Kitchen Head
MED Billing delay at dinner rush, Salt Lake → Outlet Manager
MED Sheesha coal quality, Mining Co → Ops Manager
Understand

Kouzina tells you what's going wrong — before it gets worse

Recurring complaints and operational trends surface automatically, clustered by theme, outlet and platform.

Slow service — Sarat Bose Road▲ 40% this month
Cold delivery — Kouzina Express▲ 22%
Portion size — Biryani Co▲ 15%
Staff praise — Kouzina Marine▲ trending positive
React

Something critical lands? You know in seconds.

Hygiene mentions, staff complaints, 1★ reviews with viral risk — instant alerts to you and your team, ticket already created.

⚠️
CRITICAL · 2:31 PM
1★ on Google, Salt Lake — mentions "found hair in food". Ticket #KZ-118 created, assigned to Kitchen Head.
🔔
RISK · 6:04 PM
Zomato reviewer with 12k followers rated Marine 2★. Suggested priority reply is ready.
Automated replies

Replies that sound like you. Because Kouzina learned from you.

Kouzina learns how your brand speaks

Set the tone once — warm, brief, always inviting the guest back — and it sticks across every outlet and platform.

A different reply for every review

Every guest gets a reply about their order, their complaint, their evening. Never a template.

You stay in control

Approve each reply before it goes out — or let Kouzina auto-send and flag only the ones that need you.

Julie F. · Swiggy · Kouzina Express★★★★★
Ordered the peri peri chicken bowl. Food arrived cold and the garlic dip was missing. Disappointed because it's usually great.
↓ KOUZINA DRAFTS, IN YOUR VOICE ↓
Hi Julie, we're really sorry your peri peri bowl reached you cold — and missing its garlic dip makes it worse. That's on us. We've flagged this to our New Town kitchen for tonight's dispatch checks. We'd love to make your next bowl the one you remember us for.
— Team Kouzina
Here's how Kouzina fits in your day

You run the restaurants. Kouzina runs the reputation.

8:00 AM — Morning briefing

Overnight, summarised. Read in 30 seconds.

Every review from last night across all eight brands, negative flags surfaced first. You're ahead before breakfast.

You: reading, 30 secKouzina: already prepped it
All day — Kouzina replies, you work

Every review gets a reply in your voice

While you're on the floor, in the kitchen, or with investors — guests get thoughtful, specific replies within minutes.

You: running the restaurantsKouzina: replying to everything
2:30 PM — Critical alert

A serious complaint lands. Someone already owns it.

You and your team are notified instantly. A ticket exists. A name is on it. Nothing waits for tomorrow's meeting.

You: notified immediatelyKouzina: ticket already created
9:00 PM — Daily recap

The whole day in 60 seconds

Total reviews, average rating, what guests praised, what needs attention — per outlet, one clean summary.

You: read before bedKouzina: already prepped it
Midnight — You sleep. Kouzina doesn't.

Every platform. Every location. All night.

So tomorrow morning, you're already ahead again.

You: asleepKouzina: always on
Platforms to connect

Kouzina watches them all

Connect in 2 minutes. Everything syncs in under 100 seconds.

Listed somewhere we don't cover yet? Request it → Kouzina will learn it.

Get your first review insights in 60 seconds

Stop the guesswork. Start knowing how your guests truly feel.

Kouzina is always on — watching every platform, every outlet, every review — so you can focus on what only you can do: building a great brand.

← Back to site

Every review. Every platform. Every outlet. One login.

AskKouzina is the internal reputation console for Kouzina Hospitality — it watches Google, Zomato, Swiggy, TripAdvisor, EazyDiner and Facebook around the clock, drafts replies in our brand voice, and turns complaints into owned, trackable tickets.

MONITOR All 8 brands and every listing, unified into one live inbox.
REPLY AI-drafted responses to every guest — approve in one tap.
RESOLVE Critical issues become tickets with a name on them.
PRIVATE Internal tool. Access is by invitation from the admin only.

Sign in

Use the account your admin created for you.
No account? Ask the admin (kouzinahospitality@gmail.com) to create one for you.

Good afternoon, Mohit

Here's where your reputation stands right now.

Rating trend by outlet LAST 8 WEEKS

Review volume by platform

Recurring themes — needs attention

Sentiment this month

Latest critical items

Review inbox

Every review, every platform, every outlet — one place.

Tickets

Negative and critical reviews, converted into owned, trackable work.

Insights

What's trending across your reviews — clustered by theme, outlet and platform.

Outlet comparison — average rating

Why is Sarat Bose Road moving?

What guests praised

    What needs attention

      Alerts

      Critical reviews, reputation risks and guest issues — the moment they happen.

      Briefings

      Your morning briefing and daily recap — readable in under a minute.

      Ask Kouzina

      Kouzina knows your reputation inside out. Just ask.

      Settings

      Brand voice, reply modes and connected platforms.

      Brand voice

      Kouzina learned this from 214 replies your team wrote. Adjust anytime — it applies everywhere.

      WARMFORMAL
      BRIEFDETAILED

      House rules

      Reply mode per outlet

      Connected platforms

      Users & access

      Create accounts for your team and choose which brands each person can see.

      Team accounts

      NameEmailRoleBrandsStatusLast login

      Create a new user

      Brand access (leave all unticked = all brands)